TEST CASES: INSURANCE COMPANY E-COMMERCE WEBSITE

TEST CASES: INSURANCE COMPANY E-COMMERCE WEBSITE

PROJECT DETAILS

Website: Insurance Company E-Commerce Portal  

Module: Insurance Policy Purchase  

Prepared By: QA Team  

Date: November 2025

TEST CASE 1: USER REGISTRATION

Test Case ID: TC_REG_001  

Test Scenario: Verify user registration with valid details  

Priority: High  

Severity: Critical

Pre-conditions:

- User is on registration page

- User does not have existing account

Test Steps:

1. Navigate to registration page

2. Enter valid first name

3. Enter valid last name

4. Enter valid email address

5. Enter valid phone number

6. Create strong password

7. Confirm password

8. Accept terms and conditions

9. Click Register button

Expected Result:

- Registration successful

- User redirected to dashboard

- Welcome email sent

- User account created in database

Post-conditions: User account is active and can login

TEST CASE 2: USER LOGIN

Test Case ID: TC_LOGIN_001  

Test Scenario: Verify login with valid credentials  

Priority: High  

Severity: Critical

Pre-conditions:

- User has registered account

- User is on login page

Test Steps:

1. Enter registered email address

2. Enter correct password

3. Click Login button

Expected Result:

- Login successful

- User redirected to dashboard

- Session created

- Last login timestamp updated

 TEST CASE 3: USER LOGIN - INVALID CREDENTIALS

Test Case ID: TC_LOGIN_002  

Test Scenario: Verify login with invalid credentials  

Priority: High  

Severity: High

Test Steps:

1. Enter registered email

2. Enter incorrect password

3. Click Login button

Expected Result:

- Login fails

- Error message displayed: "Invalid email or password"

- User remains on login page

- Login attempt logged

TEST CASE 4: BROWSE INSURANCE POLICIES

Test Case ID: TC_BROWSE_001  

Test Scenario: View available insurance policies  

Priority: Medium  

Severity: Medium

Pre-conditions: User is logged in

Test Steps:

1. Click on "Insurance Plans" menu

2. View list of available policies

3. Apply filter by policy type (Life, Health, Vehicle, Travel)

4. Sort by premium amount

Expected Result:

- All available policies displayed

- Filters work correctly

- Sorting functions properly

- Policy details clearly visible

TEST CASE 5: VIEW POLICY DETAILS

Test Case ID: TC_POLICY_001  

Test Scenario: View detailed information of specific policy  

Priority: High  

Severity: Medium

Pre-conditions:

- User is logged in

- Policies are displayed

Test Steps:

1. Click on specific policy card

2. View policy details page

Expected Result:

- Policy details page opens

- Coverage details displayed

- Premium amount shown

- Terms and conditions available

- Benefits listed clearly

- Exclusions mentioned

TEST CASE 6: GET INSURANCE QUOTE

Test Case ID: TC_QUOTE_001  

Test Scenario: Calculate insurance premium quote  

Priority: High  

Severity: High

Pre-conditions: User is on quote calculation page

Test Steps:

1. Select insurance type (e.g., Health Insurance)

2. Enter age: 35

3. Select coverage amount: 500,000

4. Enter medical history details

5. Select add-ons if any

6. Click "Calculate Premium"

Expected Result:

- Premium calculated correctly

- Quote displayed with breakdown

- Coverage details shown

- Option to proceed to purchase

 TEST CASE 7: ADD POLICY TO CART

Test Case ID: TC_CART_001  

Test Scenario: Add insurance policy to cart  

Priority: High  

Severity: High

Pre-conditions:

- User has calculated quote

- User is logged in

Test Steps:

1. Review quote details

2. Click "Add to Cart" button

3. View cart

Expected Result:

- Policy added to cart successfully

- Cart icon shows item count

- Cart displays policy details

- Premium amount shown correctly

TEST CASE 8: PROCEED TO CHECKOUT

Test Case ID: TC_CHECKOUT_001  

Test Scenario: Verify checkout process  

Priority: Critical  

Severity: Critical

Pre-conditions:

- Policy is in cart

- User is logged in

Test Steps:

1. Click "Proceed to Checkout"

2. Review policy summary

3. Enter nominee details

4. Enter beneficiary information

5. Upload required documents (ID proof, address proof)

6. Review all entered information

7. Click "Continue to Payment"

Expected Result:

- All fields validated

- Documents uploaded successfully

- Summary displayed correctly

- User moved to payment page

TEST CASE 9: PAYMENT PROCESSING - CREDIT CARD

Test Case ID: TC_PAY_001  

Test Scenario: Complete payment using credit card  

Priority: Critical  

Severity: Critical

Pre-conditions:

- User is on payment page

- Total amount is displayed

Test Steps:

1. Select "Credit Card" as payment method

2. Enter card number: 4111 1111 1111 1111

3. Enter cardholder name

4. Enter expiry date: 12/25

5. Enter CVV: 123

6. Click "Pay Now"

Expected Result:

- Payment processed successfully

- Order confirmation displayed

- Policy number generated

- Confirmation email sent

- Policy documents sent to email

- Transaction recorded in database

TEST CASE 10: PAYMENT FAILURE HANDLING

Test Case ID: TC_PAY_002  

Test Scenario: Handle payment failure scenario  

Priority: High  

Severity: High

Test Steps:

1. Enter invalid card details

2. Click "Pay Now"

Expected Result:

- Payment fails gracefully

- Error message displayed: "Payment failed. Please try again"

- User can retry payment

- Order status remains pending

- No policy generated

TEST CASE 11: VIEW PURCHASED POLICIES

Test Case ID: TC_DASHBOARD_001  

Test Scenario: View purchased policies in user dashboard  

Priority: Medium  

Severity: Medium

Pre-conditions:

- User has purchased at least one policy

- User is logged in

Test Steps:

1. Navigate to "My Policies" section

2. View list of purchased policies

Expected Result:

- All purchased policies displayed

- Policy numbers shown

- Coverage details visible

- Download policy document option available

- Renewal date displayed

 TEST CASE 12: DOWNLOAD POLICY DOCUMENT

Test Case ID: TC_DOC_001  

Test Scenario: Download policy document PDF  

Priority: Medium  

Severity: Medium

Pre-conditions:

- User has active policy

- User is logged in

Test Steps:

1. Go to "My Policies"

2. Select specific policy

3. Click "Download Policy Document"

Expected Result:

- PDF file downloaded

- Document contains all policy details

- Document is properly formatted

- File name is meaningful (PolicyNo_Date.pdf)

TEST CASE 13: SEARCH FUNCTIONALITY

Test Case ID: TC_SEARCH_001  

Test Scenario: Search for specific insurance policy  

Priority: Medium  

Severity: Low

Pre-conditions: User is on homepage

Test Steps:

1. Enter "Health Insurance" in search box

2. Click search button

Expected Result:

- Search results displayed

- Relevant health insurance policies shown

- Results are accurate

- "No results" message if nothing found

TEST CASE 14: FILTER POLICIES BY PRICE RANGE

Test Case ID: TC_FILTER_001  

Test Scenario: Filter policies based on premium range  

Priority: Medium  

Severity: Low

Test Steps:

1. Navigate to policies page

2. Set minimum premium: 5,000 Rs

3. Set maximum premium: 15,000 Rs

4. Apply filter

Expected Result:

- Only policies within range displayed

- Filter count updated

- Results accurate

TEST CASE 15: LOGOUT FUNCTIONALITY

Test Case ID: TC_LOGOUT_001  

Test Scenario: Verify user logout  

Priority: Medium  

Severity: Medium

Pre-conditions: User is logged in

Test Steps:

1. Click on profile menu

2. Click "Logout" button

Expected Result:

- User logged out successfully

- Session terminated

- User redirected to homepage

- Cannot access protected pages without login

-TEST CASE 16: PASSWORD RESET

Test Case ID: TC_PWD_001  

Test Scenario: Reset forgotten password  

Priority: High  

Severity: High

Pre-conditions: User has registered account

Test Steps:

1. Click "Forgot Password"

2. Enter registered email

3. Click "Send Reset Link"

4. Check email

5. Click reset link

6. Enter new password

7. Confirm new password

8. Submit

Expected Result:

- Password reset email sent

- Reset link valid for 24 hours

- Password updated successfully

- Can login with new password

- Old password no longer works

 TEST CASE 17: CONTACT SUPPORT

Test Case ID: TC_SUP_001  

Test Scenario: Submit support request  

Priority: Low  

Severity: Low

Test Steps:

1. Navigate to "Contact Us"

2. Fill support form with query

3. Submit

Expected Result:

- Form submitted successfully

- Confirmation message displayed

- Support ticket created

- Acknowledgment email sent

TEST CASE 18: RESPONSIVE DESIGN - MOBILE

Test Case ID: TC_UI_001  

Test Scenario: Verify website on mobile devices  

Priority: High  

Severity: Medium

Test Steps:

1. Open website on mobile browser (320x568)

2. Navigate through all pages

3. Test all functionalities

Expected Result:

- Layout adjusts properly

- All buttons accessible

- Text readable

- Images scale correctly

- Navigation menu works

 TEST CASE 19: CLAIM SUBMISSION

Test Case ID: TC_CLAIM_001  

Test Scenario: Submit insurance claim  

Priority: High  

Severity: Critical

Pre-conditions:

- User has active policy

- User is logged in

Test Steps:

1. Navigate to "File Claim"

2. Select policy

3. Enter claim details

4. Upload supporting documents

5. Submit claim

Expected Result:

- Claim submitted successfully

- Claim reference number generated

- Status shows "Under Review"

- Confirmation email sent

- Documents uploaded properly

TEST CASE 20: SESSION TIMEOUT

Test Case ID: TC_SEC_001  

Test Scenario: Verify session timeout after inactivity  

Priority: Medium  

Severity: Medium

Pre-conditions: User is logged in

Test Steps:

1. Login to account

2. Remain inactive for 30 minutes

3. Try to perform any action

Expected Result:

- Session expires after 30 minutes

- User redirected to login page

- Warning message: "Session expired. Please login again"

- User data not lost if in cart